Returns

Returns:

We offer a 15 day money back guarantee on all our products. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Your item must be unused and in the same condition that you received it to be eligible for a return. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.

If you are approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately, we cannot refund your original shipping charges.

Late or missing refunds:

If you haven’t received a refund yet, check your bank account again. Contact your credit card company or bank, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@flowerbox.us

Is there a time limit? What if the item is worn?

We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return.

RETURNING BY MAIL (U.S.)

Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days. Make sure to contact us from store@flowerbox.us before returning your item.