About FlowerBox Returns & Exchanges
For the best service, please give us a call at 1-551-245-8383 to learn more about how to return your FlowerBox.
RETURNING BY MAIL (U.S.)
Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN STORES (U.S.)
For online orders purchased with PayPal, the return will be processed using a different form of payment.
For the best service and selection, please order your replacement items online or call for assistance.
We do our best to ship items out as quickly as possible, usually our products leave our warehouse in 1-2 business days.
FlowerBox's shipping method is either UPS or USPS.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1-551-245-8383 for assistance returning oversize items, perishable goods or other unusual merchandise.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
Unfortunately, we cannot refund your original shipping charges.
International store.flowerbox.us orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact flowerboxwallgardens customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Border free, our international shipping partner. Orders returned directly to a flowerbox store or sent to store.flowerbox.us will receive a refund for the merchandise but not duties, taxes or tariffs.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
FlowerBox RACK RETURN POLICY
We'll gladly accept for return or exchange within 15 days of purchase any merchandise purchased from Nordstrom Rack that has not been worn or altered and is accompanied by its original price tag and receipt or packing slip.
Questions? Call us at 1-551-245-8383
Frequently Asked Questions
What is your return policy?
We don't actually have a return policy for purchases made at FlowerBox stores or at store.flowerbox.us We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.
Why don't you have a return policy at FlowerBox ?
We hope to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.
What about returns for purchases at FlowerBox ?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return.
Are there restocking fees?
Thank you for choosing FlowerBox.